How the Humane AI Pin Failed

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Ms. Bongiorno and Mr. Chaudhri said Humane was working on problems with the device. The startup has added more voice navigation options to the device, as well as sound effects, to make it easier to use. The updates include the integration of OpenAI’s latest chatbot system, GPT-4o, designed to improve battery life by 25% and reduce the device’s response time to two seconds.

Those updates responded to questions raised by auditors, the founders said. Ms. Bongiorno defined the reviews and feedback as “a gift that has been given to us”.

Companies are interested in the device, he added. Within 48 hours of its launch, more than 1,000 companies – including the retail, medical and education sectors – reached out to discuss a possible collaboration or creation of pin software, Bongiorno said.

Humane has also signed deals with wireless carriers to expand Ai Pin into South Korea and Japan.

Some discussions, including with HP, have turned into talks about a potential sale, as well as licensing Humane’s technology, three people familiar with the situation said. The conversations led Chaudhri and Bongiorno to hire Tidal Partners, an investment bank that had advised Cisco on its recent $28 billion acquisition of cybersecurity company Splunk.

These talks continued as Humane dealt with the discovery that a battery supplier had supplied components that could pose a fire risk. On Wednesday she asked customers to stop using the charging case accessory while she worked to find a new supplier.

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